Refund policy

Returns & Refunds Policy

30-Day Returns

You have 30 days from the date you receive your item to request a return.

To qualify, the item must be:

  • Unused and in the same condition you received it

  • In the original packaging

  • With proof of purchase

To start a return, email us at info@havenityshop.com with your order number and reason for return.

Returns must be approved before sending the item back. Items sent without approval will not be accepted.

Return address:

Sorano ETrade LLC

8765 Stockard Dr

Ste 502,

Frisco,TX 75034

USA

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue quickly.

Non-Returnable Items

We do not accept returns on:

  • Sale items

  • Gift cards

  • Custom or personalized products

  • Hazardous materials or flammable products

If you’re unsure whether your item qualifies, contact us before requesting a return.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved.

If approved, your refund will be issued to your original payment method within 10 business days. Processing time may vary depending on your bank.

If it has been more than 15 business days since your refund was approved, please contact us at info@havenityshop.com